Customer Service

RETURN & REFUND POLICY

Thanks for shopping at Mayyada Bazaar

If you are not entirely satisfied with your purchase, we're here to help.

 

CHANGE OF MIND

Our Change of mind return policy is set out below.  Please begin all return/refund/store credit applications with an email to us at mayyada@bigpond.com.

We understand that sometimes you may change your mind about an item you purchased with us. This may be because the colour doesn’t quite work, the size wasn’t quite right, or you just decided to go with another option.

In this instance, we will provide you with a STORE CREDIT ONLY. NO refunds are given for change of mind returns.

We will provide you with a Store Credit Voucher if you meet the following requirements:

-          You have requested a refund within 28 days of receipt of item

-          The item/s must be unworn, unwashed, unused with all original tags/labels or packaging attached (this includes instruction manuals, adapters etc if relevant)

-          You can provide a proof of purchase (this can be your original receipt or bank statement). We do not accept order confirmations as proof of purchase.

STORE CREDIT PROCEDURE

If you have purchased your item/s online & wish to obtain a store credit, you are responsible for paying return shipping to our store. Once we have received & checked the item, we will contact you immediately via email with an outcome to your request. If the exchange is approved, we will provide you with a store credit voucher code to be used by you, on your next online order. There is no expiry on your store credit voucher.

EXCLUSIONS TO CHANGE OF MIND RETURNS

The following items are excluded from change of mind returns:

-          Pierced Jewellery

-          Cosmetics & Beauty Products

-          Fragrant oils, Essential oils, Perfume Oils & any other bottled liquid fragrances

-          Gift Cards

REFUNDS

Our Refund Policy is set out below.  Please begin all return/refund/store credit applications with an email to us at mayyada@bigpond.com.

You are entitled to return a product for refund if the item/s you purchased meet the following requirements:

-          You can provide a proof of purchase (this can be your original receipt or bank statement). We do not accept order confirmations as proof of purchase.

-          The item/s must be unworn, unwashed, unused with all original tags/labels or packaging attached (this includes instruction manuals, adapters etc if relevant)

-          The item/s are different from the photo/description provided OR the item/s do not work in the same manner as the photo/description provided.

-          This also includes item/s received damaged or broken (Provided you have purchased Shipping Insurance!)

REFUND PROCEDURE

- Once we have received your email requesting a refund, we will contact you immediately via email with an outcome to your request. In certain instances, we may ask you to provide us with more information. This can include a photo of the product, further contact information etc. This helps us make an informed decision & find a solution to your problem as quick as possible.

- If a refund is approved by us, we will send you a return shipping label at our expense.

- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). The ORIGINAL shipping fee will be included in your refund.


SHIPPING INFORMATION

-          We will only ship within Australia

-          Flat-rate shipping of $11.55 for orders under $100 (no insurance)

-          Flat-rate shipping of $13.55 for orders under $100 including parcel insurance (NOTE: Please select this option if you are purchasing fragile items)

-          All orders over $100 receive FREE SHIPPING

We will post via Australia Post, or our preferred parcel courier at our discretion. We will always endeavour to ship your goods as soon as possible.

When to expect your order:

-          Most orders are sent out within 1-2 business days upon receipt of order

General parcel post in QLD:

-          Metro: up to 2 business days

-          Country: up to 5 business days

General parcel post Interstate:

-          Metro: up to 3-6 business days

-          Country: Check with your local post office for delivery times

PICK UP IN STORE

You have the option to purchase your items online, and then pick-up in our retail store. This is at no extra cost to you

- Please ensure that you have recieved your email indicating that your items are ready for pick-up, BEFORE coming into the store.

- Alternatively, you can call our store during business hours on (07) 3410 0929 to enquire about the status of your pick-up order

- You can only pick-up your purchase druing business hours (Mon-Sat 9am-5pm, Sun 10am-2pm)

- As we are a proud plastic bag free store, we would appreciate you bringing your own bag for us to pack your items into

- If you do not provide us with your own bag upon pick-up, and your items require a carry bag, we can provide you with a re-usable bag for $1.00